Being a telemarketer can be very stressful as you are not free to say whatever you like in order to make a sale. Nothing can be misleading and for the most part, there is no rebuttal. That is if the customer objects to the service or product you are to say have a nice day and hang up. Office procedure varies with each telemarketing firm, when I was there you had to dress appropriate for an office. Sales protocols must be met the client script is to be followed word for word. Regardless of what the person on the other end of the line would say to you. However, Sales quotas are standard and need to be met and exceeded otherwise you will find yourself going home and the people at the call center are there to make a living. If you do not you would get something called a coach. When your team leader tells you what needs to be changed and addressed. In addition, this is what you need to do to improve in order to make sales.
If someone called me a name, my response was yes sir, as you could not defend yourself because that is the way the business functions. I could not hang up on them regardless of what they say to you and some would just keep me on the line as long as possible. At times, it bothered me after someone was abusive. When someone is nasty to you, the one way of defending yourself is simply by being extremely polite. It seems to get some of the nasty ones upset if they think you are not bothered by their insults. You do not have to stay on the line when they call you names but at times have found it to be stress release knowing that the person on the other end of the line cannot bother you with the insults, and they are the one getting upset because they cannot bother you. For example, they call you a name and you say have a good day sir, which seems to make them madder. While in the office, you had a lot of background noise from others around you that made it difficult at times to hear the person that the system is calling.
The slang was for example for a person that would not allow you to talk to the person intended was called a gatekeeper. It was hard to keep upbeat at times when you have say 300 calls during a shift and many people call you names it can be stressful as you get it from both ends, being the customer and the supervisor. One thing is for sure some people do it for years and support their families with that income, not an easy way to make a living.
